Are You Failing At Scrum?

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Are You Failing At Scrum?

Are the systemic issues you encountered under your previous project management philosophy are still cropping up after implementing Scrum?  There are a number of reasons that Scrum can fail but when you dig deeper you're usually going to see some recurring themes.  In this post we are going to examine these themes and shed light on possible solutions. 

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4 Reasons to Use Scrum For Something Besides Software Development

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4 Reasons to Use Scrum For Something Besides Software Development

In the past few years Scrum has become the leading Agile development framework but it's not just for software developers any more.  The core philosophy behind Scrum allows a project manager from any industry to boost the effectiveness of their team.

In this post we will examine some elements that make Scrum attractive for projects of any type.

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Getting The Most From Your Test Results

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Getting The Most From Your Test Results

In my last post I discussed the anatomy of a great usability test (link).  In this post we will look at what to do after the test has been conducted.  A well devised test is only half the battle, if you're going to get actionable results you'll need a full report, complete with recommendations for your developers.  

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3 Things You Can't Learn From a Survey.

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3 Things You Can't Learn From a Survey.

For years, surveys have been an effective tool in collecting customer feedback for all manner of products and services.  However, anyone that designs a survey will eventually ask themselves "Are surveys going to tell me the whole story?".

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What Role Will SaaS Play In The Future of ITSM?

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What Role Will SaaS Play In The Future of ITSM?

One of the things I enjoy most about running is the time I get with my own thoughts.  I've found that I usually come up with my best ideas while lost in the rhythm of a good jog.  Over the past year I've run about 200 miles, so I've had plenty of opportunity to ruminate on the path that powderDesk™ needs to take.  During the concept and design stage of powderDesk, last summer, I decided that we should focus our efforts on creating a solution that would be as versatile as possible.  

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Scrum - It Works For Us

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Scrum - It Works For Us

As a smaller company with a tightly knit team, we always want to be sure that that we're getting the most out of every development cycle.  People often ask me why we chose to institute Scrum here at Spire and I always give them the honest answer, "because it works for us".  There are pros and cons to any development structure but given our specific resources and product vision, Scrum is definitely the best method for our organization.

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Dedicated powderDesk™ Instances Available for Testing

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Dedicated powderDesk™ Instances Available for Testing

The Early Adopter phase for powderDesk has been a huge success so far.  We now have a few dozen organizations actively testing powderDesk and sending along their feedback and feature ideas to us.  Our virtual appliance is also just about ready for our Early Adopters to begin using locally on their own networks.  We are just ironing out a few elements of the update path so that users can quickly and easily update a local install of powderDesk with the latest features and fixes.  

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powderDesk™ Progress

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powderDesk™ Progress

The past four weeks have been a whirlwind of coding, testing, planning, and, repeating.  We're making some incredible progress bringing powderDesk to life, which you'll be able to see first hand very soon.  We would like to thank all of you that have taken part in our surveys and product tours thus far.  Your feedback and ideas have helped drive the product vision and kept us focused on the best possible user experience.

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Building Relationships as a Developer

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Building Relationships as a Developer

One thing that sets Spire Business Services apart from the pack is our dedication to relationship building.  Early in my career a mentor of mine imparted to me just how important relationship building can be.  Not only is it a great way to accrue new customers, it's a great way to set up new opportunities for years to come.  As a result of nearly a decade's worth of effective relationship building, Spire is now poised to change the Service Management industry.

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Exciting International Opportunities

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Exciting International Opportunities

With nearly a decade of relationship building under our belt in Australia and New Zealand, Spire Business Services is well positioned to address the unique needs of the ANZ market. To strengthen our ties in the region we've enlisted the services of Goodfaith Solutions, located in the greater Sydney area. Goodfaith Solutions provides the ability to expand our reach in one of the most dynamic economic zones in the world. Goodfaith Solutions can help in many ways as we build powerful new Service Management software solutions but, more than that, they can help us foster the types of long standing relationships on which both organizations place such high value.  

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It's All About Problem Solving

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It's All About Problem Solving

Organizations often grapple with how best to deploy effective problem solving measures. A growing Service Management trend centers around an idea that problem solving is most effective when it's focused on collecting accurate data and empowering staff to make the most appropriate decision based on the given variables.  

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The Agile Age of Service Management

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The Agile Age of Service Management

Decision makers everywhere are coming to the realization that service management tools aren't just for their IT Departments any longer.  The next wave of service management tools (powderDesk™ included) are being developed for more than just IT.  Thanks to new technologies in Web development and interface design, non-technical departments will be able to utilize these systems for their own unique needs.  We understand that when department managers have to interface with IT for every change and tweak, the process can grind to a halt and then user adoption is suddenly at risk.

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A sneak peak at powderDesk™

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A sneak peak at powderDesk™

A lot of you have been chomping at the bit for a look at the powderDesk prototype.  Starting today we're releasing video tours of the interface and we will follow that up with a sandbox environment on our website that you can tinker with.  Have a look below at our first video which is a tour of the submitter interface.

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Outreach success and inspiring feedback!

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Outreach success and inspiring feedback!

We launched our initial outreach program just seven days ago and the feature ideas we've received from the customer base the past few days have been incredibly inspiring for us.  So inspiring that our executive team spent the entire weekend together to set up our next few Sprints for powderDesk.  Between our coding sessions, we completed our roadmap for our v1 release over some delicious eats at Tampa Bay area restaurants.

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SPIRE Business Services Announces powderDesk™

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SPIRE Business Services Announces powderDesk™

We're fast approaching the release of powderDesk and some exciting things are on the horizon.  Our team is working tirelessly to ensure that powderDesk meets the needs of our initial customer base and to bolster that plan, we'll be launching our Early Adopter Program soon.  

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