What we do

 

How can we help your business?

We understand that every business is unique and that is why we take the time to study every problem you are looking to solve.  We delve into your competitive advantages and your philosophy in an effort to learn what makes you, you.  Using our suite of services, we take you beyond the analytics and provide you with detailed solutions.

 

Benefits of User Testing

Our User Testing services provide you with the insight and answers you need to keep your projects on track.  As a part of our User Testing services, we send a full report which includes annotated video along with our list of recommendations.  Our analysis will allow you to:

  • Learn what your customers really want
  • Discover what barriers they are experiencing
  • Convert more website visitors into customers
  • Improve customer satisfaction and retention
  • Test a new marketing strategy
  • Get the best results from your development resources

Our Additional Services include:

  • A comparative analysis against your competition.
  • User Testing reports, including annotated video with our recommendations
  • SCRUM Consulting
  • Service Management Consulting

Services

Today’s ever changing business environment requires organizations to adapt quickly and remain flexible.  A firm set of goals and a plan to achieve them is a critical component for success.  At Spire, we help you cut through  the noise so that you can focus on formulating the best plans for your team.  We can identify problem areas and assist you with implementing solutions thanks to our expertise in Business Development, Scrum Coaching and, software integration.  Below, you will find a brief breakdown of our main areas of focus.

Usability

Do you experience issues like poor retention, low customer satisfaction, or high bounce rates with your website?  We can help you identify the reasons and provide you with solutions – quickly!  We get your users to show you how they browse your website or use your application. You will always be surprised by the insights they can provide.  We take you beyond analytics and show you the actual human experience behind the data.

Scrum Coaching

We can show you how to squeeze the highest level of productivity out of this rigid, but effective, development framework.  If you’ve already implemented SCRUM are you sure you are getting the most out of it?  If you have not already implemented SCRUM we can get you started on the right path.    

powderDesk

Looking for a lighter and friendlier approach to Service Management?  With powderDesk, we offer you a Web based platform to accommodate your ticket tracking needs.  Delivered both in the cloud and on-premise, powderDesk provides the flexibility you need.

 

 
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